SHIPPING INFORMATION

States that we ship to

We currently ship to the 48 contiguous United States but will be willing to make arrangements to ship to a state or country not currently listed in our checkout form if you contact our customer service team in respect of this.

Signatures

While we do not require a signature confirmation for most of our order deliveries, you understand that the shipping companies may ask for your signature before releasing the shipment. They may also require the person accepting the shipment to provide a government issued photo identification.

Special delivery arrangements

We do not and cannot make special arrangements for specific delivery times and dates, as we have no influence over the routes and schedules of delivery companies.

Delays

Where events outside of our control (such as but not limited to natural disasters and cases of extreme weather) lead to delay in the delivery of your order, we will notify you immediately, with our apologies. We will, however, not be held liable for such delays.

Shipping damage claims

You must inspect your order immediately upon your receipt of it, and must inform our customer service team within two (2) business days of receipt if you have received a damaged packaging or product. You must also submit detailed photos of the damaged product or packaging.

Please note that discarding damaged packaging will disqualify your order from our damage claims. This is because once we determine that your order was indeed damaged during the shipping process, we will be required to file a claim with the shipping carrier, at which point they may also inspect the product as well as the damaged packaging.

Please note that it is possible for your cushions to be delivered folded or squashed since they are soft products that may shift during shipping. You can easily remedy this issue by unfastening the product, realigning the foam and reshaping it with your hand. Where there is no zipper, all you have to do is to squeeze and smooth the foam out. Also, if during shipping, the welt and the seams become uneven, please pull the welt or seams to even them out with the foam.

Also note that refusing/neglecting to comply with our request for correct pictures of damaged products means that we may deny your damage claims.